Privacy Policy for Settling In Concierge Mobile App
Effective Date: January 12, 2025
Settling In Concierge (“we,” “us,” or “our”) operates the Settling In Concierge mobile application (the “App”) available at www.settlinginapp.com. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our App. By using the App, you agree to the practices described in this policy.
1. Information We Collect
We collect the following information to provide our concierge services for clients buying, selling, or renting a home:
a. Information You Provide Directly
- Contact Details: Name, email address, phone number, and mailing address provided when you register or request services.
b. Information Collected Automatically
- Location Data: If you enable location services, we may collect coarse location data to provide location-based recommendations (optional and with your consent).
- Device Information: Device type, operating system, IP address, and unique device identifiers.
c. Information We Do Not Collect
We do not collect payment information, health data, or children’s data. We do not use cookies or tracking technologies.
2. How We Use Your Information
We use your information solely to:
- Provide concierge services, such as relocation assistance, local recommendations, or appointment coordination.
- Communicate with you about your account or service requests.
- Improve the App’s functionality and user experience.
- Comply with legal obligations.
3. Data Sharing and Disclosure
We do not share, sell, or transfer your personal information to any third parties, except in these limited cases:
- Legal Obligations: We may disclose information if required by law, such as in response to a court order or government request.
- Business Transfers: In the event of a merger or acquisition, your data may be transferred as part of the business assets, with safeguards to maintain privacy.
We do not use third-party service providers that process your data.
4. Data Security
We implement industry-standard security measures, including encryption and access controls, to protect your personal information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.
5. Your Data Rights and Choices
As a U.S. user, you have the following rights under applicable laws, such as the California Consumer Privacy Act (CCPA):
- Access: Request a copy of the data we hold about you.
- Correction: Request updates to inaccurate or incomplete data.
- Deletion: Request deletion of your data, subject to legal retention requirements.
- Opt-Out: Opt out of location data collection by disabling location services in your device settings.
To exercise these rights, contact us at privacy@settlinginconcierge.com. We will respond within 45 days, as required by CCPA.
6. Data Retention and Deletion
We retain your personal information only for as long as necessary to provide our services or comply with legal obligations:
- Contact details are retained while your account is active.
- Service-related data is retained for 3 years after your last interaction, unless you request deletion.
- We securely delete data upon your request, except where required by law.
7. Children’s Privacy
Our App is designed for adults buying, selling, or renting a home and is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such data, we will delete it promptly. Contact us if you believe we have collected data from a child under 13.
8. Updates to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or an in-app notice at least 30 days before they take effect. The updated policy will be posted on our website with a revised effective date.
9. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: privacy@settlinginconcierge.com
Mailing Address: Settling In Concierge, 130 S. Easton Road, Suite 215, Glenside, PA 19038
10. Additional Information for California Residents (CCPA)
We do not sell your personal information. You have the right to know what data we collect, request deletion, and opt out of data sharing (though we do not share data except as described in Section 3). To exercise these rights, contact us as described in Section 5.
This Privacy Policy is designed to be transparent and compliant with U.S. data privacy laws. Thank you for trusting Settling In Concierge with your personal information.